Twitter, blog, wiki, WAP, VOD, podcast, VOIP, Ning etc... Understanding the emerging digital technologies and social media tools can be like trying to learn a new language: complicated, time consuming and very frustrating. Yet gaining this understanding is critical for all businesses as these tools and technologies will increasingly reshape how you interact with your customers.
We offer two training courses that help you quickly understand the key digital and social media tools, the business opportunities that they present and how you can exploit those opportunities:
| The aim of this course is to provide a broad introduction to: - The key digital technologies and social media tools.
- The ways in which they are impacting consumer’s lives.
- The various methods by which you can use them to help to meet your business objectives.
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| Having established a broad understanding of digital technology and social media in the Introduction the aims of the Workshop are to: - Provide greater detail on how these tools should be used in practice.
- Discuss the factors you should consider when developing your approach to their use.
- Illustrate how to integrate the various tools with your website.
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The opportunities and implications arising from digital change are far wider than just product distribution, affecting everything from how organisations deliver customer service to how they manage employee recruitment. It is therefore important than managers from across your business are aware of these changes.
We believe that dedicated, in-house training is the most cost effective method of ensuring that this broad understanding is achieved. In addition, as we get to understand your business before we deliver the training, we can refine the session to meet your precise requirements. For example we can place the emphasis on using the tools and technologies purely for product distribution, or we can focus on how they support improving customer service, or we can look at the broad implications across your wider business.
We can run either of our training courses as a stand alone, one day session, or combine them as an integrated course over two days. The training can be delivered at your premises, offsite at a hotel or your local training centre - the choice is yours!
To find our more about the in-house training options, contact us now.
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